Terms and Intro
Trailhead is Salesforce's online learning platform
Trailblazer Community is a platform where Salesforce users, developers, and enthusiasts connect, share knowledge, and collaborate on topics related to Salesforce products and best practices.
Salesforce Customer 360 is a suite of products that helps you connect with your customers in a whole new way going beyond just sales, service and marketing. It includes the full range of Salesforce technology – uniting commerce, IT, and analytics – in one connected system. Every employee has access to customer data, so they can make more informed decisions, respond faster to customer needs, and predict new opportunities.
Salesforce Sales Cloud is a Salesforce product that helps businesses manage their sales processes. It provides a platform to manage leads and opportunities, track sales activities, and forecast revenue. Sales Cloud enables sales teams to collaborate on deals, share information, and work together more effectively. It also provides real-time insights into sales performance, allowing businesses to identify areas for improvement and optimize their sales processes. Additionally, Sales Cloud allows businesses to automate complex sales processes with drag-and-drop simplicity and provides a platform for creating quotes and managing contract approvals.
Salesforce Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Salesforce Marketing Cloud is a comprehensive digital marketing platform offering tools and services for email, social media, advertising, and personalized customer journeys to create targeted, data-driven campaigns across various channels.
Salesforce Commerce Cloud is a cloud-based commerce platform that provides businesses with a set of features to streamline and optimize their online sales process. It offers various out-of-the-box features, useful tools, and commerce portals for growing your online business.
Salesforce Experience Cloud is used to improve overall external partner and customer experiences by creating connected portals and communities, partner relationship management and enabling self service for customer issues.
Salesforce Nonprofit Cloud is a suite of products designed to help nonprofit organizations manage their operations and engage with their constituents. It includes features such as case management, program management, fundraising, and outcome management, all built on the Salesforce platform.
Salesforce Tableau is a powerful analytics platform that enhances the reporting capabilities within your Salesforce org. It provides a platform to blend Salesforce data from across the Customer 360 platform with your other business data for increased visibility and a deeper understanding of your customers. Tableau CRM (Salesforce CRM Analytics) can take data from any source and automatically analyze rows of that data (even millions!) to help your organization answer critical questions in a quick and visually appealing format.
MuleSoft is a platform that gives IT teams the tools to automate everything. This includes integrating data and systems, automating workflows and processes, and creating incredible digital experiences — all on a single, easy-to-use platform. MuleSoft has been part of the Salesforce family since 2018. It helps businesses unlock data, automate processes, and create digital experiences.
Salesforce Slack is a messaging app that has been added to Salesforce’s suite of enterprise software. It provides a platform for connecting employees, customers, and partners with each other and the apps they use every day, all within their existing workflows. Salesforce Slack allows businesses to increase efficiency with automated workflows, boost team performance with improved decision-making, and shorten sales cycles by bringing together the right teams, data, and tools. It also provides real-time analytics to help businesses identify areas for improvement and optimize their sales processes.
Salesforce Data Cloud is a hyperscale data platform that enables you to activate all your customer data across Salesforce applications with relevant insights and contextual data in the flow of work. It is the real-time platform for customer magic that harmonizes data from any system, channel, or data stream into a unified customer profile. It also integrates data from every step in the customer experience and empowers teams to act on AI in the flow of work.
Career Paths checkout https://trailhead.salesforce.com/en/career-path to see what roles you really fit in.